Overview

At Bagvathi, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward 7-day refund and return policy. This policy outlines the terms and conditions for returning items and obtaining refunds within 7 days of purchase.

Eligibility for Returns

• Time Frame: Items must be returned within 7 days from the date of delivery.
• Condition: Items must be in their original condition, unused, and with all original tags and packaging.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, skincare products)
• Custom or personalized items
• Sale or clearance items

Return Process

1. Initiate Return: To start a return, contact our customer service team at [Customer Service Contact Information] within 7 days of receiving your order.
2. Return Authorization: Our team will provide you with a return authorization number and detailed instructions on how to return your item.
3. Packaging: Securely package the item(s) you wish to return, including the original packing slip and return authorization number.
4. Shipping: Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Refunds

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
• Processing Time: Refunds will be processed within 5-7 business days after we receive the returned item.
• Original Payment Method: Refunds will be issued to the original payment method used during the purchase.
• Notification: You will receive an email notification once your return has been processed and your refund has been issued.

Exchanges

If you would like to exchange an item, please contact our customer service team at [Customer Service Contact Information]. Exchanges are subject to product availability. If the item you wish to exchange is not available, we will process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Customer Service Contact Information] with your order number and a photo of the damaged item. We will arrange for a replacement or a full refund at no additional cost to you.

Contact Us

For any questions regarding our 7-day refund and return policy, please contact us at:

• Email: [Your Contact Email]
• Phone: [Your Contact Phone Number]
• Address: [Your Business Address]

Changes to This Policy

We reserve the right to update or modify this refund and return policy at any time. Any changes will be posted on this page.

Thank you for shopping with Bagvathi.